Returns and Refunds Policy

At Péthalo®, we are committed to ensuring customer satisfaction with our high-quality perfumes. If you are not completely satisfied with your purchase, our return policy allows for exchanges or refunds under the following conditions:

 

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The product must be unused, unopened, and in its original packaging.

  • Returns must be requested within 7 days of receiving the item.

  • The item must be in the same condition as when it was delivered, with all seals and tags intact.

  • A clear unboxing video must be provided as proof in case of damaged, defective, or incorrect items.

  • Items purchased on sale or promotional discounts are final sale and not eligible for return.

 

2. Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned:

  • Opened or used perfume bottles.

  • Items that show signs of tampering or damage after delivery.

  • Free gifts or promotional items.

 

3. Return Process
To initiate a return, please follow these steps:

  • Contact Us: Send an email to customercare@pethalo.com.ph  with your order number, reason for return, and photos/videos of the product (including an unboxing video if applicable).

  • Approval: Our team will review your request and provide further instructions within 2-3 business days.

  • Return Shipping: Approved returns must be sent to our designated address. Customers are responsible for return shipping costs unless the error was on our part.

  • Inspection & Refund: Once received, we will inspect the product. If approved, a refund or exchange will be processed within 7-10 business days.

 

4. Refund

Shipping fees are non-refundable.

 

5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 48 hours of delivery. A clear unboxing video is required as proof. We will arrange a replacement or refund at no additional cost.

 

Péthalo® reserves the right to refuse any return that does not meet the conditions stated above. By purchasing from us, you agree to this return policy.